About the Role
We are seeking a detail-oriented Operations Support Coordinator to join our team in managing the logistics and planning of advanced cell therapy treatments across the EMEA region.
This is a unique opportunity to contribute to a mission that directly impacts patients and their families.
Key Responsibilities:
* Serve as the key logistics contact for treatment centers and commercial teams in your region.
* Coordinate the scheduling and secure transport of sensitive patient materials.
* Manage inbound and outbound logistics, collaborating with carriers and internal distribution teams.
* Ensure full compliance with identity and custody protocols.
* Support planning for manufacturing and cryopreservation slots.
* Assist in certifying new treatment sites through training and logistics test runs.
* Contribute to process improvements and support the rollout of new systems.
* Track and report performance metrics to drive operational excellence.
Requirements:
* 1–3 years of experience in logistics, supply chain, or customer service within a regulated industry (pharma/biotech preferred).
* Familiarity with quality systems, cGMP, and regulatory standards.
* Strong analytical skills and attention to detail.
* Experience with SAP is a plus.
* Excellent communication and collaboration skills.
* Comfortable working in a fast-paced, global environment.
* A proactive mindset and a passion for continuous improvement.