As a Customer Service Polish English for the Fashion Industry your responsibilities are:
* Responding promptly to customer inquiries via email, phone, and chat.
* Assisting customers with order placement, tracking, and returns.
* Resolving complaints and ensuring customer satisfaction in a professional manner.
* Collaborating with internal departments to address customer issues effectively.
* Maintaining accurate records of customer interactions and transactions.
* Providing product information and advice tailored to customer needs.
* Identifying trends in customer queries and suggesting process improvements.
* Ensuring compliance with company policies and procedures.
A successful Customer Service Polish English for the Fashion Industry should have:
* Fluency in both Polish and English, with excellent written and verbal communication skills.
* Strong problem-solving abilities and attention to detail.
* Proficiency with customer relationship management (CRM) tools and basic office software.
* A proactive attitude and the ability to work well under pressure.
* An interest in or knowledge of the fashion industry.
Our client offers you:
* An opportunity to work in a vibrant and growing fashion industry environment.
* A collaborative workplace located in Brussels (very accessible by public transportation or by car)
* Valuable experience in a customer service role within the retail sector
* 6 days of home office per month
* a team of international colleagues with a great team spirit
If you are ready to bring your skills to the next level in the retail industry, we encourage you to apply and make a difference in the customer journey!