We're hiring: Customer Service Representative – Battice, BelgiumAbout the roleWe're looking for a Customer Service Representative to join our dynamic Customer Service Team! You'll be the vital link between our customers, sales team, internal departments, and logistics partners—helping ensure smooth operations and outstanding customer satisfaction.Based in Battice, Belgium, right next to our manufacturing site, you'll be part of a team of four, making a real impact every day.What you will doProcess customer orders accurately and ensure timely deliveryVerify shipments, pricing, and order details for correctnessMaintain proactive, professional communication with customers, resolving questions and issuesCoordinate with internal teams (sales, planning, logistics)Record customer feedback and follow up on recurring issues to drive continuous improvementSupport invoice verification and prepare customer reports to aid business operationsWhat we are looking forWe're searching for an organized, open-minded, and customer-focused professional who thrives in a collaborative, fast-paced environment.You bring:Bachelor's degree or equivalent experienceExperience in customer service, ideally in an industrial or international environmentFluency in English and French ; German is a strong assetGood IT skills, including SAPStrong understanding of business processes and a sense of urgencyCalm, positive, and solution-oriented mindset under pressureExcellent verbal and written communication skillsEnjoyment of teamwork and collaborationWhy join us?If you're efficient, diligent, and motivated by delivering a positive customer experience, you'll thrive on our team. We value collaboration, efficiency, and a positive mindset—and we can't wait for you to bring yours!Questions? Contact nadia.paulis@3b-fibreglass.comReady to Apply?