Overview Location: Kortrijk, BEThe team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.Purpose of the job – accountabilities Fulfill contractual obligation towards our customers: steer and follow up the overall performance of the service repair team in order to create the optimum customer satisfaction, even if these services are delivered through third party vendorsSteer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business unitsDefine and plan resources needed to achieve the KPI targetsAdvise and consult R&D in serviceability aspects of new product introductionsEnsure the team members keep motivated and develop their skills and experienceEnsure timely planning of needed materials to perform the repairsKeep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposesEducation Bachelor's degree or Technical Master, or equivalent through experience.Experience 5 years of experience in service or production environmentRelationship managementMake sound judgementEngage and inspireNurture a culture of trustDrive for resultsCompliance ️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries .Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.
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