Vinçotte is the market leader in Belgium for quality, safety and environmental services. We have built up our know-how and organization in both public and residential buildings, but we are also very active in the energy sector, including nuclear power. We are also particularly innovative when it comes to our customers in the petrochemical and pharmaceutical industries, transport and logistics, and manufacturing. Vinçotte is currently looking for an experienced Credit & Collection Officer (M/F/X). We are looking for a Credit & Collection Officer (M/F/X) to assist with the collection of outstanding invoices, and the credit review of new and existing customers. The Officer will be responsible for the customer ageing balance of a division, and will act as single point of contact for its customers regarding their debts, payment dates/plans and disputes. Your responsibilities will include: Being the first line of support for our customers regarding their open invoices, in particular: Contacting customers and informing them of their overdue invoices (mails & phone) Negotiating suitable payment dates / plans with our customers Responding to customer queries (mails & phone) Registering customer disputes & following up with the relevant responsible departments Ensuring Vinçotte has strong customer credit management processes: Ability to analyze the financial status of present and future customers Ensuring that customers with late invoices are reviewed in a timely manner Implementing review processes with your Division regarding non-paying customers Raising awareness of the importance of Credit Management in your Division Performing account receivable tasks, such as matching customer payments with their invoices Working in strong collaboration with all stakeholders to deliver lasting improvements to the Order-to-Cash process, and in particular being the single point of contact for your Division regarding Collection & Credit management Degree : Bachelor degree Languages : Fluency in French, Dutch & English. Experience: Minimum 3 years of experience in Collection / Credit Management environments, of which: Experience in credit reviews Experience in the Collection process Proficiency in the Microsoft Office suite, especially Excel & PowerPoint Experience in SAP and / or any Credit Management Software Skills: Excellent interpersonal skills, including diplomacy and tack Strong time management, enabling you to manage the big picture & details simultaneously & accurately Excellent written and verbal communication skills & the ability to adjust your communication to your stakeholder A demonstrated positive attitude: watchful, problem-solving, flexible, thorough, proactive A strong work ethic: accountability, dedication, integrity Stress resistant Teamwork spirit with the ability to establish a responsible relationship A challenging job Long Term contract Work – life balance with possibility of homeworking Training in specific Collection and Credit Management tools Enthusiastic and passionate colleagues Dispute, Awareness Raising, PowerPoint, Financial Status, Communication, Customer Payments, Lending Management, Customer support, Customer Credit, Billing, Stakeholders, SAP, Negotiation, Customer Requests, Work Ethic, Customer complaints, Division Management, Payments, OTC, Process Management, Debt, Proactivity, Process Review, Engagement, MS Excel, Diplomacy, Billing, MS Office Suite, Accountability, Credit, Credit Collection, Problem Management, Act with integrity, Stress tolerance