About the Role
We are seeking a highly motivated and skilled Customer Support Analyst to join our team. As a key point between end-users and our software, you will be responsible for providing exceptional support experience to our customers.
Key Responsibilities
* Provide timely and effective support to customers through various channels (ticketing, live chat, phone calls).
* Investigate customer issues and provide solutions or escalate to developers as needed.
* Closely collaborate with internal teams such as consultants, sales, and developers to ensure seamless customer experience.
Requirements
* Fluent in English; proficiency in Dutch or German is a plus.
* IT and business affinity, with a strong customer-oriented mindset.
* Autonomous and fast learner, with excellent problem-solving skills.
* A valid work permit for Belgium is required.
Benefits
* Ongoing training and development opportunities to enhance your skills.
* The chance to contribute to the improvement of our software and documentation.
* A fun and dynamic work environment with a growing company.