Overview Copilot AI Engineer
at
Katoen Natie Khonaini Co. Ltd.
Location Kallo, Belgium
Contract type Permanent/Contract
Company As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector. Katoen Natie has 181 logistic platforms and is active in 40 countries all over Europe, North America, South America and the Far East with a staff of more than 18.000 people.
Job Description The Copilot AI Engineer will support and optimize the use of Microsoft 365 Copilot, develop and customize AI agents in Copilot Studio, and provide comprehensive training and documentation. This role requires a proactive approach to problem-solving and continuous improvement.
Key Responsibilities
Support for M365 Copilot
Provide support for the use of Microsoft 365 Copilot, including prompting support and use case support.
Assist users in leveraging M365 Copilot to optimize their workflows and productivity.
Quickly understand users’ pain points and propose tailored solutions.
Coach users on how to effectively interact with AI agents to achieve desired outcomes.
Developing and Customizing Copilot Agents
Design, create and customize agents in Copilot Studio to meet specific business requirements.
Implement advanced functionalities and integrations within Copilot agents.
User Training and Documentation
Conduct training sessions for end-users and stakeholders on using Copilot solutions.
Create and maintain comprehensive documentation for Copilot agents and integrations.
Collaboration and Project Management
Collaborate with cross-functional teams to gather requirements and deliver solutions.
Manage projects related to Copilot development and integration, ensuring timely delivery.
Continuous Improvement and Innovation
Stay updated with the latest developments in Copilot technology and AI.
Propose and implement improvements to enhance the performance and capabilities of Copilot agents.
Qualifications and Skills
Prompt Engineering — Skilled in prompt engineering to design effective prompts for AI agents.
Ability to quickly understand users’ pain points and propose tailored solutions.
Coach users on how to effectively interact with AI agents to achieve desired outcomes.
Educational Background — Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience with AI technologies and frameworks.
Familiarity with Microsoft 365 and its suite of applications.
Experience
Minimum of 5 years of work experience.
Experience in developing and customizing AI agents or similar technologies is a plus.
Experience in integrating software solutions with existing systems and workflows.
Previous experience in providing technical support and troubleshooting.
Experience with the Microsoft Power Platform.
Soft Skills
Analytical skills
Excellent communication and presentation skills
Strong problem-solving skills and attention to detail
Ability to work collaboratively in a team environment
Self-learning, self-starter, hands-on, naturally curious, constructive critical thinking
Additional Skills
Knowing how to prompt effectively to optimize AI performance
Knowledge of Copilot Studio and its functionalities
Ability to create and maintain comprehensive documentation
Familiarity with project management methodologies and tools
Continuous Learning
Willingness to stay updated with the latest developments in AI and Copilot technologies
Proactive in proposing and implementing innovative solutions
What we offer
You will be welcomed by a team of enthusiastic experts who will support you and the projects in the best possible way.
A no-nonsense culture where entrepreneurial skills are embraced.
A long-term employment with an emphasis on personal development.
Possibility for hybrid work up to 3 days in the office and 2 days from home.
Freelance or payroll (possibility for extra-legal benefits such as meal vouchers, hospitalization insurance, company car, etc.).
Application Contact person: Kim Wouters
Contact email: ict.hr@katoennatie.com
Application: CV + Motivational Letter
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