The role As our Customer Care Lead, you will report directly to our CEO and be part of the Mobile VIkings leadership team. You will set the strategic direction for the entire Care organisation. Set Direction & Alignment
Align all Care domains so they operate as one coherent, well-oiled team.
Ensure Care is ready for upcoming changes, product launches, and operational shifts in a world where AI is no longer the new kid on the block.
Make strategic decisions on resources, investments, and the Care budget, balancing quality, efficiency, and impact.
Use data and insights to guide decisions, challenge the status quo, and keep focus on what truly matters.
With leadership experience in customer care, operations, or a related strategic role.
Who makes pragmatic, data-informed decisions and handles budgets responsibly.
Who confidently guides teams through change and brings people along on the journey.
Although we have a very diverse group, our company language is English, but we also speak in puns and memes ;-).
Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks.