Project & Delivery Manager
Location:
Hybrid, Dilbeek (BE) or Utrecht (NL) - based (1 day a week in the office). Occasional travel to client sites in the Netherlands/Belgium.
Reporting to:
PMO Manager
We are looking for a Project & Service Delivery Manager to deliver projects and manage ongoing services across the Benelux region.
This is a hands-on delivery role: you will plan and run small to medium-scale projects independently, coordinate technical resources, and maintain strong relationships with clients. You will bring structure, clear communication and ownership, ensuring every engagement meets its objectives while providing a consistent positive customer experience.
You will work closely with colleagues in Professional Services, Support and Account Management, acting as the bridge between customers and technical delivery.
Responsibilities
Project Delivery
* Plan, coordinate and deliver small to medium sized projects independently, ensuring timelines, scope and budgets are achieved.
* Apply delivery discipline: maintain schedules, manage risks and issues, and communicate progress to stakeholders.
* Drive decisions and dependencies with customers and internal teams to maintain project momentum.
* Manage project financials (hours, scope, invoicing) with guidance from PMO as required.
* Ensure full documentation and smooth transition from project to managed service.
Service Delivery
* Act as the main delivery contact for assigned customers during the managed-service phase.
* Conduct regular service reviews (onsite or remote), presenting performance, SLAs, improvement plans and recommendations.
* Coordinate with support to ensure incidents and changes are handled efficiently. Act as Major Incident Manager for your clients where required on adhoc basis.
* Track service metrics and customer satisfaction, escalating issues promptly when needed.
* Identify and propose opportunities for service or process improvement.
Collaboration and Growth
* Work cross-functionally with Account Management, PS, Practice Leads and PMO to align customer outcomes.
* Contribute to internal process improvements and delivery standards.
* Pursue ongoing professional development (eg Prince2, PMP, ITIL) to grow into senior delivery roles.
Skills & Experience
* 3-5 years' experience in project or service delivery within IT, Cloud or Managed-Services environments.
* Proven ability to plan and run multiple projects concurrently.
* Strong organisational and communication skills, with a customer first mindset.
* Experience coordinating cross-functional teams.
* Working knowledge of SLA management and service reporting.
* Basic commercial awareness (tracking hours, managing budgets, scope)
* Fluent in Dutch and English. While not essential, French is an advantage.
* Willingness to travel occasionally within the Benelux region.
Key Personal Attributes
* Organised and accountable:
you plan well and follow through.
* Customer-focused:
you balance structure with empathy and partnership.
* Clear Communicator:
you keep customers and colleagues informed at every step.
* Proactive:
you anticipate risks and act early. You drive decisions.
* Collaborative
: you work well across all functions
* Growth-minded:
you are eager to learn and share your knowledge with others
Company information
CWSI was founded in 2010 with the purpose of empowering the world to work securely from anywhere. Since organisations first began using smartphones and tablets, we've been enabling employees to work productively and securely on any device without compromising security, privacy, or user experience. We are independent and agnostic, helping our clients maximise the business benefits of the devices, applications, and data they use, regardless of platforms, form factors, operating systems and carriers. We use our technical and service expertise to design, deploy and manage a range of solutions from industry-leading software partners, alongside our own proprietary Digital Employee Experience platform (Workplace).
From our offices in Ireland, the UK, the Netherlands, Belgium, and Luxembourg, the CWSI Group (incorporating BLAUD and Mobco) is trusted to provide security, compliance, and mobility solutions to some of Europe's most respected organisations in both the public and private sector, either directly or through our channel partnerships.
Services
* Consulting Services
* Technical Services
* Support Services
* Managed Services
* Secure Application Development
Accreditations and Memberships
* ISO27001 certified
* Cyber Essential Plus and Cybersecurity Made in Europe accredited
* Microsoft Modern Workplace and Security designations
* Member of MISA [Microsoft Intelligence Security Association] – of only 400 worldwide
* Microsoft Security Partner of the year 2020 and 2022
* Samsung Knox Managed Service Provider
* Founding member of the Enterprise Mobility Experts Alliance (EMEA)
* Deloitte Best Managed Company 2021 and 2022
* Deloitte Fast50 Company 2021 and 2022