Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.
ACENSI BELGIUM is looking for his client a Infrastructure Engineer (F/M/X)
Job description
o The IT infrastructure is partially outsourced to an external IT service provider that does the setup and day-to-day management.
o The internal System Infrastructure team collaborates intensively with this service provider to set up and run this infrastructure and to keep it secure.
o We are looking for someone to enforce the System Infrastructure team with the following main tasks:
-Assist in managing our IT infrastructure, with a larger focus on (but not limited to) end user devices (Windows workstations, smartphones, IP telephony).
-Manage and support the service desk and PC desk team.
As a member of the System Infrastructure team (4 people) you are co-responsible for:
o Collaborating with the service provider to design and set up new infrastructure or applications (e.g. SCCM package distribution, GPO usage) in a secure way (steering role).
o Collaborating with applicative IT team, business users and external service provider to implement the correct infrastructure for the business requirements and non-functional requirements like high availability and security.
o The day-to-day management of applicative issues together with other teams or service provider.
o Troubleshooting and technical support in collaboration with colleagues and service provider.
o The handling and follow-up of security incidents (including Incident Review Board).
o The documentation of information for IT people and end users.
o Providing the link with the first level and third level teams.
o Manage and support the first line team on the Service Desk troubleshooting level and PC Desk.
o Backup Service desk ticket handling in case of absences of Service Desk/PCDesk (holidays or illness).
Next to this team you will be mainly working closely with the external service provider, the
service desk, PC desk and the larger IT team that manages BI and application development of business. You are also a backup for VIP support.
Specific skills:
o Proven professional experience in IT (infrastructure) team is mandatory.
o Security mindset.
o Practical knowledge of:
-Microsoft Windows usage in a professional context.
-Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
-SCCM package distribution, GPO usage.
-General IT infrastructure.
o Proven professional experience with the management of small teams is a plus.
o Documentation drafting (in English).
o Other professional experiences in a similar IT function is a plus.
General skills
o Team player.
o Strong communication and interpersonal skills.
o Highly motivated.
o Willingness to continuously improve.
o Independent working.
o Very-well organized and structured.
o Investigational spirit (information will not always be preprocessed and ready to use).
o Willingness to “get hands dirty” on all kinds of IT issues
o Attention to detail and ability to work in a fast-paced environment.
o Ability to manage multiple tasks and priorities effectively.
o Bilingual NL/FR and good level of EN (writing).