We are looking for a Service Desk Agent for a key client based in Belgium .
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Main tasks
* Performs Digital Workplace support activities
* Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
* User guidance and support regarding the use services, software and applications
* Follow-up of incidents and user request
Requirements
Minimum experience
* 3+ years of experience
Certifications (1 from the below)
• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)
Knowledge and skills
For the first line:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
• Knowledge of Basic tasks related to:
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
For the second line
• Demonstrated commitment to deliver quality. xphnsxz
• Ability to train (train-the-trainer principle).
Language
* English language required (B2 min)
* French is nice to have
Location
* Brussels, Belgium (Hybrid: 2 days remote, 3 days on-site)