Service desk agent

JOB TITLE: Service Desk Agent

DURATION: Long term

LOCATION: Brussels , Belgium

LANGUGAE: English

RATE : 200 Euro per day

JOB DESCRIPTIO

• NPerforms Digital Workplace support activitie
• sManages all type of user interactions (phone, ticketing portal, chat, messaging …
• )User guidance and support regarding the use services, software and application
• sFollow-up of incidents and user reques

tKNOWLEDGE AND SKILL

SFor the first line

• :Good Knowledge of Workstation support and Administration (Windows 10 and above)
• ;Good Knowledge of Office applications (Office 2016 and above)
• ;Basic knowledge of Server environment (Windows/Linux) and Active Directory services

;Knowledge of Basic tasks related t

• oAccount managemen
• tNetwork setup and protocol
• sBackup and restore procedure
• sAntivirus managemen
• tPatch and software distributio
• nScanning and Printing understanding

;Additional Skill

• sExcellent communication and soft skills
• .Analytical mind
• .Ability to work under stress, while keeping a positive attitude
• ;Excellent service attitude and commitment to quality
• ;Pro-activeness and reactiveness

;TECHNICAL CERTIFICATIONS AND TRAINING

S(1 from the below

• )Windows 10 MCS
• AMicrosoft 365 Certified: Modern Desktop Administrator Associat
• eIT Helpdesk Professional (or equivalent
• )Google IT Support Professional Certificat
• eMicrosoft Office Specialist (MOS
• )(Advanced) Windows troubleshooting for I
• TCall Centre Associate Certified (or equivalent