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Mission du poste
JOB TITLE: Service Desk Agent
DURATION: Long term
LOCATION: Brussels , Belgium
LANGUGAE: English
RATE : 200 Euro per day
JOB DESCRIPTIO
- NPerforms Digital Workplace support activitie
- sManages all type of user interactions (phone, ticketing portal, chat, messaging …
- )User guidance and support regarding the use services, software and application
- sFollow-up of incidents and user reques
tKNOWLEDGE AND SKILL
SFor the first line
- :Good Knowledge of Workstation support and Administration (Windows 10 and above)
- ;Good Knowledge of Office applications (Office 2016 and above)
- ;Basic knowledge of Server environment (Windows/Linux) and Active Directory services
;Knowledge of Basic tasks related t
- oAccount managemen
- tNetwork setup and protocol
- sBackup and restore procedure
- sAntivirus managemen
- tPatch and software distributio
- nScanning and Printing understanding
;Additional Skill
- sExcellent communication and soft skills
- .Analytical mind
- .Ability to work under stress, while keeping a positive attitude
- ;Excellent service attitude and commitment to quality
- ;Pro-activeness and reactiveness
;TECHNICAL CERTIFICATIONS AND TRAINING
S(1 from the below
- )Windows 10 MCS
- AMicrosoft 365 Certified: Modern Desktop Administrator Associat
- eIT Helpdesk Professional (or equivalent
- )Google IT Support Professional Certificat
- eMicrosoft Office Specialist (MOS
- )(Advanced) Windows troubleshooting for I
- TCall Centre Associate Certified (or equivalent
)