Start date: March 2026 (Flexible)
Clearance: NATO Secret or equivalent
Location: Braine L'Alleud, Belgium (onsite)
Skills
Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
Sound experience in IT services engineering, planning, operations, maintenance and management
Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor
Sound experience on the Configuration Management and Change Management processes and tools
Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution
Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services
Managing, leading, and mentoring a team
Experience in roles with requirement to display report writing and presentation skills&ITIL Expert /Managing Professional
PRINCE 2 Foundation level or PMI PMP
MSP Foundation
Management of Risk Foundation
Demonstrable evidence in maintaining knowledge of advances in Information Technology
Proven success as an operational, technical team lead and service manager
Activities:
Manage the Deployable CIS (DCIS) infrastructure as a service and ensure system readiness at a level specified in the Service Level Agreements (SLA). Ensures the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency Business Areas and the CIS Support and Sustainment Centre (CSSC)
Support to exercises
Manage the renewal of the security accreditation for each of the DCIS systems
Manage the DCIS Configuration Management Process to ensure that all assets are maintained at known configuration states and can be correctly accounted for
Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required
Develop Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements
Support the Principal Service Manager with the development of the annual Operational and Maintenance (O&M) budget submission and will develop a financial plan for the execution of the O&M funds ensuring that DCIS assets are kept updated
Ensure that the system documentation for operation, maintenance and training is updated in accordance with system evolution
Manage the recommended list of spare parts and availability of spares in close coordination with the NCI Agency Business Areas and the CSSC
Manage contractor support resources and acceptance of services of contractors
Provide input to the Principal Service Manager for the quarterly SLA report
Provide input and recommendations to the SLA Change management process
Assessment of manpower and O&M budget requirements
Provide support to project managers as required through the project development, delivery and transition into service phases
Manage the support to the operational user during the transition into service of new systems and capabilities
Manage the integration of DCIS with non-CIS systems and infrastructure projects delivered to the operational user, ensuring that the component projects form an operational capability
Sponsoring DCIS training courses delivered by NCI Agency Academy, ensuring that the technical content is aligned to the system baseline and meets the requirement of the operational user
Participating in the technical portion of inspections and Joint Final Acceptance Inspections (JFAIs) as new systems as transitioned into operations, including conducting follow-up actions regarding the resolving of deficiencies
Provide support to Operations and during operational planning events
Deputize for higher grade staff, if required
Performs other duties as may be required
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