You will join a technology team responsible for ensuring a reliable, secure, and well-supported digital workplace environment. The focus of this role is on end-user computing, collaboration tooling, and Microsoft 365 services, with a strong emphasis on Teams (Calls & Events), device management, and operational excellence.
You act as a key enabler for collaboration and communication, ensuring that users, meeting rooms, and collaboration platforms work smoothly and consistently.
What you'll do
Manage and support laptops and end-user devices, including installation, configuration, updates, and troubleshooting.
Provide hands-on support and proactive monitoring for meeting room technology, including Yealink video conferencing systems.
Configure and support Microsoft Teams Calls, including Automatic Calling Plans, Auto Attendants, Call Queues, and number management.
Provide technical setup and live support for Teams meetings and events, intervening where required.
Manage devices and compliance using Microsoft Intune.
Maintain and ensure accuracy of the Configuration Management Database (CMDB).
Structure, maintain, and manage the lifecycle of SharePoint environments and associated storage.
Handle incident management, ensuring tickets are followed up, escalated where needed, and resolved within SLA.
Collaborate closely with internal IT teams and external suppliers for updates, fixes, and improvements.
Document procedures, user guides, and operational instructions.
What are we looking for?
You have at least 3 years of relevant experience as an IT Administrator or similar role.
You have minimum 3 years of hands-on experience with Microsoft 365, including Teams, SharePoint, and Intune.
You have minimum 3 years of experience configuring and managing Teams Calls (Automatic Calling Plans, Auto Attendants, Call Queues, number management).
You have minimum 3 years of experience with incident coordination in a complex IT environment.
You have minimum 3 years of experience managing a CMDB.
You hold the following certifications:
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
You hold a Bachelor's or Master's degree, or equivalent experience.
You are fluent in Dutch or French (C1) and have a good working knowledge of English.
You have experience working with ITSM tools (e.g. Topdesk or equivalent).
Nice-to-have
Experience supporting video conferencing systems with proactive monitoring.
Experience with Yealink meeting room equipment.
Knowledge of ITIL practices.
What do we offer?
Contract: Freelance or Permanent
Work regime: Full-time (100%)
Location: Brussels (Schaarbeek)
Start date: 31 January 2026
End date: 30 January 2027
Show more Show less