NTT Data is actively looking for a Senior Support Engineer for one of our clients in Brussels. They are working in hybrid mode (2 days onsite, 3 days working from home). It is a freelance position. The partner requires a senior 'support engineer' to allow to meet two objectivesThe resolution of front-line tickets; The training of the person in charge of the first line to bring her up in competence and reduce the volume of tickets transmitted to the second line Daily tasksTake care of the installation and configuration of computers as well as softwareSupport end users in their daily requestsAnalyze user requests to detect underlying trends and potential problemsRespond in a timely manner to issues and service requestsPlan and perform scheduled maintenance updatesKeep the IT inventory up to dateCreate accounts and assign access to new usersRepair and replace equipment if necessaryTesting new technologiesAssist the Business Application Owner in coordinating and testing projectsManage IT assetsIntervene in the maintenance of the IT infrastructureParticipate in the implementation of various projectsAssist the IT Manager in various administrative tasks IT skillsOffice365Windows ServerActive Directory CiscoIntuneNetworkingVPNMethodologies: ITIL About youyou can have this capacity to teach you are patient you supervise and coach the juniorslanguages: French, English, another language is a plus NTT Data - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT Data enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.Com