Our client in the transport sector is seeking a professional to join the customer experience solution department. This role focuses on supporting business operations through specialized system management and ensuring compliance with data protection standards within a large-scale organizational context.
Manage business processes within the SAP-CRM on-premise environment to support customer experience goals.
Ensure full compliance with GDPR regulations and local data protection laws across all activities.
Handle sensitive and confidential information with the required discretion in a professional setting.
Collaborate with internal teams to optimize customer experience solutions and business workflows.
Maintain high standards of data integrity and procedural accuracy within the CRM system.
You hold at least a Bachelor's degree in Business, Economics, or a related field.
You have 2–5 years of experience working with SAP CRM (on-premise) from a business user perspective.
You demonstrate proven knowledge of GDPR in line with Belgian legislation (Law of 25/05/2018).
You have 2–5 years of experience in a comparable data management or privacy-related role.
You are experienced in working within regulated or compliance-driven environments.
You have demonstrated experience managing time-bound deliverables and operational backlogs.
You are fluent (C1/C2) in Dutch OR French, both written and spoken.
Nice to Haves
Experience working within a public sector organization.
Experience handling confidential or secure data processing activities.
Experience with data quality management and cleansing processes.
Experience working under pressure with multiple priorities.
Work regime: Full-time
Location: Brussels (hybrid)
Contract: open to both permanent employees and freelancers
Start: 06/04/2026
End: 28/02/2027