Job Opportunity:
As a Customer Service Officer Overseas, you will play a vital role in ensuring the satisfaction of our customers worldwide. This position is perfect for individuals who are passionate about providing excellent service and have a strong commitment to delivering results.
About the Role:
This is an exciting opportunity to join our Ardo Group Customer Service Team in Ardooie, Belgium, where you will work closely with various departments to ensure seamless customer service experience. As a Customer Service Officer Overseas, your primary focus will be on managing customer portfolios, providing sales support, and optimizing export/import logistics and internal flows. You will also be responsible for analyzing important Master Data, handling complaints and returns, and engaging in business improvement projects within the team.
Responsibilities:
- Manage customer portfolios, including order intake, available stock checks, and proposing alternatives when necessary
- Provide sales support by acting as one team with the Ardo sales team
- Optimize export/import logistics and internal flows
- Analyze important Master Data, including involvement in item screening & creation, initiated by sales (support)
- Handle complaints and returns, ensuring timely and consistent complaint analysis and feedback to customers
- Engage in business improvement projects within the team, taking initiative to optimize processes and contributing to the growth of the company in a structured way
Requirements:
- Professional level in minimum 2 foreign languages, English being a must
- Master's degree and relevant experience in export & customs flows
- Strong analytical and problem-solving skills, with a solution-oriented mindset
- Ability to think globally and set up/implement procedures effectively
- Experience with SAP is a plus
- Stress-resistant and eager to learn, adapting easily to an evolving business context
- Excellent communicative and interpersonal skills, with a positive attitude and motivation to obtain results
Benefits:
- Opportunity to be part of an authentic and sustainable international company with real growth opportunities
- Full remuneration package in line with the level of this position
- Flexibility to work 2 days/week from home, creating family-friendly surroundings