Job descriptionWe are looking for a logistics and supply chain advisor for a large pharmaceutical company in Zaventem.You will deliver best in class service to the customers and drive continuous improvements across the supply chain.Your tasks:-You ensure end-to-end logistic delivery and order management in order to deliver medicines from manufacturing plants to patients on time.-You help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.-You carry out activities involved in distribution and order centers' receipt and filling of customer orders.-You conduct an annual customer satisfaction survey, prepare analysis and follow up with action plans.-You manage the order fulfilment process, ensure the proper contract is being applied, provide budget management support, create and distribute order fulfilment reports to relevant stakeholders.-You analyze transactions for source of error, re-process corrected transaction, and implement needed corrective actions.-You provide deduction resolution and assist customers and field sales with credit held orders.-You monitor and resolve customer complaints regarding failed, incorrect or missing advanced shipping notices.-You perform ongoing master data maintenance activities required for effective order management, and reporting accuracy.-You ensure timely application of import and export licenses.ProfielYour profile:-You have very good knowledge of English (written and spoken) because this is the main language of communication.-You have experience in a customer facing role delivering best in class customer service to enhance the customer experience-You have a bachelor's degree in a supply chain related discipline.-You have knowledge of import and customs clearance activities.-You have good knowledge of Outlook, Excel and SAP.-You have experience in operating within a Good Manufacturing Practice/Good Distribution Practice environment.-You are a strong team player, who is comfortable in cross functional teams to achieve a common goal.-You have a customer oriented mind-set with the ability to build and maintain strong relationships with key stakeholders.-You are flexible and willing to go the extra mile for clients.AanbodOur offer:A supportive and diverse culture and unparalleled international career development opportunities.A multinational and internation work environment.Cross-functional teams with great team spirit.Are you up for the challenge? Press on the apply-button!See you soon!