Job Description As a Customer Service Representative EMEA/APAC you are responsible to support the growth of the company and have a key role in the customer journey by offering one of the best customer service experience in our industry. You are the first line contact for our customers (by telephone, mail or chat), assuring a high-level customer satisfaction through excellent communication skills, a customer-centric approach and a passion for sales.Some of your key responsibilities:You are responsible for all kind of customer interactions, issues or inquiries by building a sustainable relationships and trust through open, inter- and proactive communicationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure long-lasting resolutionYou manage the OTC process in SAP, following internal and customer’s KPIs such as DIFOTYou are the SPOC of your customer portfolio next to and in close collaboration with the sales manager, taking the extra mile to engage customersYou provide sales support with an inside sales attitude, such as preparing sales forecast and offersYou collaborate with other departments (supply chain, production, quality, regulatory, marketing & communication) to assure high service qualityYou register, follow-up and keep up to date different kind of data (customer, sales forecast, complaints,..)Keep records of customer interactions, process customer accounts and file documentsStay up to date on product knowledge and industry trendsIn this position you have no direct reports, but you join a team of enthusiast colleagues. Qualifications You have a Bachelor’s degree in business, marketing, economics or related field.You have profound experience in customer interaction.You have a commercial drive and want to deliver an excellent customer service experience.You have strong organizational skills with the ability to manage multiple tasks at once.You are a strong communicator and know how to inspire others (in- and external customers,…).You are fluent in English and Dutch or French. Knowledge of additional languages are a plus (German, Spanish).You have a very good knowledge of Microsoft Office applications and SAP.You have a strong sense of ownership and accountability in everything you do.Knowledge of Food and/or Health&Nutrition industry is a plus. Additional Information A dynamic job in a challenging international environment.You will join an enthusiast winning team.The opportunity to further develop your commercial skills.An attractive salary package with a lot of benefits.PB Leiner is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, nationality or disability.