You will join a public-sector IT organization responsible for supporting mission-critical digital systems used by operational field teams. These systems enable secure, mobile, and reliable access to information and play a key role in day-to-day operations.
The Services Division acts as the central point of contact for IT support, hardware and software deployment, and operational continuity. Beyond first-line support, the team actively feeds structural issues back into continuous improvement cycles and service governance. As a
Senior IT Support & Operations Specialist
, you ensure the stability, security, and usability of IT systems used by a large operational user base. You combine hands-on technical support with coordination, prioritization, and second-line expertise. You operate in a structured ITSM environment and contribute directly to service quality, cybersecurity, and continuous improvement.
What You'll Do
* Provide 1st and 2nd line IT support for end users in a mission-critical environment.
* Act as the technical reference for second-line support, resolving complex incidents and problems.
* Support roll-out and deployment of IT applications and devices, including configuration of end-user workstations.
* Perform technical analyses, formulate recommendations, and contribute to structural solutions.
* Coordinate and prioritize support tasks, incidents, and technical activities.
* Ensure proper incident follow-up, documentation, and reporting toward project or IT leadership.
* Contribute to IT service governance, including SLA follow-up and continuous improvement (PDCA).
* Support operational systems and assist with second-line implementation activities.
* Stay up to date with the IT tools, platforms, and standards in use.
* Participate in an on-site support rotation between 07:00 and 17:00.
What are we looking for?
* You have proven experience in IT support roles, covering both first- and second-line support in a structured environment.
* You have strong hands-on experience with
Microsoft Windows environments
, including
Windows 11
administration and troubleshooting.
* You work confidently with
Active Directory
for user and access management.
* You have experience managing endpoints and applications using tools such as
Microsoft Intune
and
SCCM
.
* You are familiar with
IT Service Management (ITSM)
principles and tools, and you understand how incidents, problems, and service requests are handled end to end.
* You have a solid background in
system administration and operational support
, enabling you to diagnose issues and propose effective technical solutions.
* You are comfortable prioritizing tasks based on urgency and impact in an operational context.
* You communicate clearly and professionally, both with end users and internal stakeholders.
* You are fluent in
French
and have a passive understanding of
Dutch and English
, allowing you to operate in a multilingual environment.
What do we offer?
Location: Brussels (on-site)
Duration: January 2026 – December 2026
Work model: Full-time, on-site only