Service Delivery Manager We’re looking for an experienced Service Delivery Manager to support large-scale digital transformation projects. This is an exciting opportunity to shape the future of critical IT infrastructure and service delivery across Europe. Your Mission: You will play a key role in designing, maintaining, and enhancing high-availability IT systems with a strong focus on S ervice Delivery, Infrastructure, Network Architecture, Business Continuity, and Security. You’ll work directly with key international stakeholders, ensure strategic alignment with business goals, and contribute to the operational excellence of pan-European services. What You Bring: Core Competencies: Deep experience in system architecture design (on-prem, hybrid, cloud) Strong knowledge of SAN/NAS, object storage, and enterprise storage vendors (Dell EMC, HPE, IBM) Proficiency in Linux & Windows, virtualization (VMware, Nutanix, KVM), and cloud (AWS, Azure, GCP) Backup & recovery strategies, data lifecycle management, and disaster recovery planning Security-aware with working knowledge of GDPR, encryption, access control Strong command of the ITIL framework, including Change, Incident, and Service Continuity Management Leadership & Communication: Proven experience managing multinational stakeholders Ability to run workshops, animate discussions, and clearly communicate technical strategy Excellent English (C1/C1), French a strong asset Experience with European institutions is highly preferred Deliverables Will Include: Vision documents, business cases, SLAs, planning schedules Architecture documentation & SOPs Strategic IT roadmap and lifecycle plans Presentation delivery to senior audiences Risk identification & progress reporting