Join Our Client's IT Team as an Incident Manager in BrusselsAre you ready to take the lead in managing critical IT incidents and ensuring smooth operations within a thriving environment? Our client, a prominent name in the IT sector, is seeking a proactive and detail-oriented Incident Manager to join their dynamic team in Brussels on a contract basis. This is your chance to contribute to high-impact projects in a vibrant, fast-paced workplace.Key ResponsibilitiesEnsuring incident management:- Managing incidents throughout their life cycleInitiating incident resolution in order to comply with the SLAs / OLAsContribution to keep the incident knowledge base up to date and visibleEnsuring that the incident is handled in line with its priority levelKeeping all stakeholders regularly informed of the progress of resolutionOrganizing and leading crisis cells in the event of major incidents:Being part of IMOD (Incident manager on Duty) on call week (24/7) once a month for critical applicationsOrganizing and leading crisis management unitsCommunication with top management on the resolution of critical incidentsKeeping all stakeholders regularly informed of the progress of resolutionEnsuring compliance with the incident and problem management processes:- Ensuring that the incident management process is followed from creation to resolutionBeing proactive in continuously improving the incident management processFor recurring incidents, creating and following up on the associated problemEnsuring that the problem management process is followed from creation to resolutionPreparing and leading incident review meetingsWhat We're Looking ForIncident Management Expertise: A proven ability to handle IT incidents, mitigate risks, and restore normal service operations effectively.Problem-Solving Skills: Analytical thinking with the ability to quickly assess situations and implement solutions under pressure.Communication: Clear and professional communication, both with technical teams and non-technical stakeholders.LocationBrussels, BelgiumIf you are passionate about making a significant impact in IT operations and thrive in challenging scenarios, this role is perfect for you. Take the next step in your career-apply now to join our client's teamTo find out more about Huxley please visit**