Key responsibilitiesAlways ensure a warm welcome to all members and guests. Be friendly, courteous and polite.Answer phones promptly with a warm friendly tone.Direct people to the relevant areas and unit guests with their members.Make update on members updates in the ERP system.To recognize repeat members and guests ensuring we understand all their requirements and preferences, ensuring that the clients feel valued.Always be informed on what is happening at TheMerode.Build strong personal relationships with all stakeholders.Supports and contributes to the overall success of TheMerode.Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.Personal SkillsHas strong interpersonal skills needed to build trust amongst employees at all levelsIs a 'team-player' and enjoys working in partnership with colleaguesViews individual differences to build new ideas and innovations"Owns" problems and find solutionsSkills & ExperiencePrevious experience hosting or in the horeca sector is a plusPossess excellent written and oral communicationPassion for delivering excellent guest serviceStrong interpersonal skills and ability to work within a teamExcellent organizationalTrilingual: FR – NL – ENfull-time job with rotating shifts