Date: Apr 21, 2026
Location: Kallo, Oevel or Brussels (Belgium) or Rouen (France)
Company: Lubrizol Corporation
Job Type: Permanent | 4 days in the office – 1 day flexible
Shift & Hours: Standard business hours; occasional overtime may be required based on business needs.
Travel: Minimal travel for training, meetings, or customer visits
How you’ll make an impact
As a Customer Technical Assistance Specialist for Europe, you play a key role in strengthening customer satisfaction and engagement by acting as a trusted liaison between customers and internal teams. You ensure accurate, timely, and compliant resolution of Quality Product (QP) complaints and manage Normal Technical Assistance inquiries related to documentation and questionnaires. In this role, you will:
* Manage QP complaints and questionnaires in line with global standards while identifying process improvement opportunities.
* Lead quarterly Product Quality Complaint Council meetings to review trends and drive improvement actions.
* Monitor inquiry status and proactively communicate updates to customers and internal stakeholders.
* Respond to customer inquiries in a timely and professional manner aligned with policies and procedures.
* Coordinate cross‑functional investigations and track corrective and preventive actions.
Required Qualifications That Enable Your Success
* Bachelor’s degree in Business Administration, Supply Chain Management, or a scientific discipline.
* 2+ years of experience in customer service, supply chain, quality, or manufacturing environments.
* Proficiency in Microsoft Office, particularly Excel and Outlook.
* Experience with SAP and CRM systems.
* Strong communication, organizational, and problem‑solving skills.
* Proficiency in English. French is a plus.
* Experience supporting quality investigations or complaint management processes is a plus.
Your Work Environment
This is an office‑based role involving regular interaction with cross‑functional teams and customers. Occasional overtime may be required based on business needs.
Benefits That Empower You
* Work in a respected, industry‑leading multinational company within Berkshire Hathaway.
* A culture of accountability, empowerment, inclusion, and diversity.
* Competitive compensation and benefits package.
* Opportunities for professional development, learning, and global career mobility.
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