Deadline Date: Monday 19 May 2025
Requirement: Chief Technician (Digital Collaboration)
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 30 June 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
Systems integration and build:
* Provides technical expertise to enable the configuration of system components and equipment for systems testing;
* Collaborates with technical teams to develop and agree system integration plans and report on progress;
* Defines complex/new integration builds;
* Ensures that integration test environments are correctly configured;
* Designs, performs and reports results of tests of the integration build;
* Identifies and documents system integration components for recording in the configuration management system;
* Recommends and implements improvements to processes and tools.
Application support:
* Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures;
* Uses application management software and tools to investigate issues, collect performance statistics and create reports.
Systems installation and removal:
* Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client;
* Uses standard procedures and diagnostic tools to test installations, correct problems, and document results;
* Records details of all components that have been installed and removed;
* Assists users and follows agreed procedures for further help or escalation;
* Contributes to the development of installation procedures and standards.
Specific duties for this post:
* Responsible for systems providing the Collaboration Services, on-premise and on the Cloud (MS Exchange, MS Skype for Business, MS Teams, Exchange Online);
* Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency on-site assistance) to ensure Collaboration services remain operational;
* Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security on-premise and on the Cloud);
* Participation in Incident Management, Service Request management representing Collaboration Services;
* Participation in Health and Risk Assessment;
* Provide inputs to Service Delivery and Service Improvement Plans as a SME;
* Execute periodic Continual Service Improvement activities;
* Stay abreast of technological developments relevant to the area of work such as Cloud technologies and Security;
* Collaborate with outsourcing workforce and help identify opportunities for outsourcing under their area;
* Deputize for higher grade staff if needed;
* Perform other duties as may be required.
Specific Working Conditions: The incumbent might travel up to 4 times per month in
Belgium.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
* Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience.
* At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
* Proven experience in implementing, maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
* Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
* Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies;
* Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell;
* Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
* Proven experience in handing and prioritizing multiple assignments;
* Proven experience in managing internal and external stakeholders;
* Very good experience with troubleshooting and providing end users' support;
* Very good problem solving and communication skills.
Education, Experience and Training (Desirable):
* At least 4 years of recent work experience, related to IT system administrator functions of Communication and Collaboration systems, in particular Microsoft Exchange, MS Teams and Skype for Business.
* Working knowledge in system management automation and monitoring;
* Good understanding of Application security, Internet security and IT data protection mechanisms;
* Awareness of industry's latest technology trends and applications, such as Cloud Applications and Security;
* Technical certification in Communication and Collaboration systems: MCSE or equivalent;
* ITIL v3/v4 Foundation certificate;
* Prior experience of working in an international environment comprising both military and civilian elements;
* Knowledge of NATO responsibilities and organization, including ACO and ACT.