Contact Centre Team Leader
Join a leading company where your growth is a priority and your impact is recognised.
On behalf of our client, Manpower is seeking a motivated Contact Centre Team Leader to join a well‑established organisation that invests in your development and career progression. This is a great opportunity to grow your leadership skills while gaining valuable experience in a fast‑paced environment.
Key Responsibilities:
* Lead and support a team of contact centre agents
* Monitor performance and ensure targets are met
* Handle customer escalations professionally
* Provide coaching and ongoing feedback
* Manage schedules and daily operations
* Analyse results and support team improvement
Requirements:
* 2–3 years’ call centre experience
* Team leadership experience is an advantage
* Strong communication and problem‑solving skills
* Good knowledge of Microsoft Office
* Ability to work under pressure
Apply today with Manpower and take the next step in your career.
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