* Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand
* Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
* Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner
* Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement
* Defines the acceptance criteria of Opuses and Features for which he/she is in the lead
* Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
* Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable
* Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities
* Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog
Requirements
Strong written and spoken communication skills since corporate language in the tribe CCE-I is english
French
* Strong written and spoken communication skills is a plus
Dutch
* Strong written and spoken communication skills is a plus
Education
* Master or Bachelor with relevant experience
Certification
* Certification in Business Analysis and Project Management Methodology is required.
* Experience with Business Analysis methods & techniques such as:
o elicitation techniques
o Impact mapping,
o story mapping,
o design thinking
* Good expertise in MS Office
* Good understanding of IT and testing
* Financial services Banking with a focus on digital journey definition and implementation within the customer channels and ideally in the domain of payments
* Good understanding of work flow processes
* Good understanding of business architecture
* Project experience in large companies
Soft skills
* Analytical thinking & problem solving
* Excellent communication, presentation (storytelling) & interaction skills (stakeholder mngt)
* Conceptual thinking
* Structured approach
* Result oriented
* Open to change
Benefits
Competitive Monthly Salary
Freelance