Manager – External Workforce Operations
Project of 6 months
Use Your Power for Purpose
The Business Performance Services (BPS) department within GBS Enterprise Services was created to deliver services internally to Pfizer colleagues and divisions that help create room for meaningful work. By delivering our services with high performance against the Five Points of Value (i.e. optimal cost, quality, compliance, client experience, and business impact), we help colleagues spend more time focusing on their missions; all in support of breakthroughs that change patients’ lives. The services our team delivers include, data analytics, translations services, creative, training & development, contingent labor, et. al. We have a variety of vendors who provide these services; however, we have an opportunity for more formal, aligned, disciplined, and governed management of their performance and strategic alignment with the business to execute.
The Manager, External Workforce Operations Fixed Term role is responsible for supporting the contracted resource activities with the external workforce program in EMEA. This role supports the EMEA Snr Manager, External Workforce Leads by ensuring seamless operational execution of the EMEA external workforce. It involves overseeing scope expansion and implementation, change management activities, steady state transition and country stabilization activities. The role also includes supporting governance, reporting, and managing the service provider (MSP). This role also requires collaboration with the broader external workforce team and External Worker Program Director to implement global continuous improvement initiatives at the local level.
This role provides critical operational execution and oversight across EMEA, enabling Snr Managers to focus on strategic oversight, governance and stakeholder alignment, while ensuring consistent delivery, stabilization and risk management of the external worker force program in EMEA.
This position will report solid line to the Director, Global External Workforce Program.
Role Responsibilities
Service Delivery Operations / Technology Management
1. Serve as the operational project manager lead for day-to-day external workforce program management activities
2. Act as a key point of contact for issue resolution, escalations, and stakeholder support related to contingent workforce processes
3. Partner with the MSPs, Business, Accounting, Finance, Procurement, and Digital functions to ensure seamless BAU execution
4. Identify gaps and opportunities in existing processes and collaborate with the EW team and MSP to implement enhancements
Reporting and Analytics
5. Review operating reports and activity metrics to understand trends and bottlenecks
6. Collaborate with the broader global team to deliver key metrics, support global continuous improvement, and implementation initiatives Vendor Relationship Ownership
Vendor and Stakeholder Management
7. Develop strong relationships with the MSP delivery team and their regional account leadership
8. Keep the MSP aligned to Pfizer’s global program roadmap and business objectives at all time ·
9. Responsible for working closely with other departments such as Finance, Business, and IT/Digital, to ensure that vendor management processes are integrated with overall business processes
10. Oversee trainings and support to other employees involved in vendor management processes to ensure that they understand their roles and responsibilities
Here Is What You Need (Minimum Requirements)
11. Minimum of bachelor’s degree in business, Computer Science, MIS, Operations & Supply Chain Management, or a related discipline
12. Familiarity with Business support software
13. Ability to independently develop standardized operating procedures for end-to end service delivery
14. Experience in identifying process improvement opportunities
15. Strong business operations acumen and project management experience
16. Highly detail oriented with an ability to produce high-quality, timely outcomes
17. Flexible to changing priorities and comfortable in a fast-paced dynamic environment ·
18. Strong stakeholder relationship building abilities, negotiation & influencing skills
19. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
Typical Years of Experience:
20. 5+ years of experience in given service discipline
21. Experience with vendor technology solutions
22. Experience in supporting client relationship management, leadership, and customer service in a technological context
23. Track record of performing business partnerships & delivering value to clients
24. Experience performing client expectation management
25. Proven experience in process improvement, reporting, and stakeholder collaboration
26. Excellent communication, analytical, and problem-solving skills
27. Experience working in a global or matrixed environment preferred
What we offer you
28. Fixed-term contract
29. Attractive benefits package: hospitalisation, life, dental and group insurance, meal vouchers, 41 vacation days, commuting allowance or train subscription, flexible & variable remuneration plan
30. A healthy work-life balance
31. A role in a “Factory of the Future,” where we invest in new technologies, digitalisation, system integration, and innovation
32. A network of more than 4,000 enthusiastic colleagues
33. A culture where our values — courage, excellence, equity & joy — are at the heart of everything we do
Work Location Assignment: On Premise
De Pfizer site in Puurs is één van de grootste productie- en verpakkingssites van Pfizer wereldwijd, gespecialiseerd in aseptische productie en verpakking. Jaarlijks worden in Puurs meer dan 400 miljoen doses injecteerbare vaccins en medicijnen geproduceerd. Deze zijn ter plaatse verpakt in ampullen, flacons, plastic flessen, spuiten en patronen voor pennen.
De medicijnen die in Puurs worden gemaakt, zijn bestemd voor patiënten in meer dan 170 landen wereldwijd. 30% van de productie uit Puurs is bestemd voor ontwikkelingslanden, in samenwerking met UNICEF, WHO, GAVI en ngo's.
Met het gebruik van twee windturbines, zonnepanelen en een warmtekrachtcentrale richten we ons op hernieuwbare energie.
Pfizer’s doel is om gelijke kansen te bieden in het wervingsproces door elke vorm van vooringenomenheid of mogelijke discriminatie te vermijden, ongeacht (maar niet beperkt tot) geslacht, leeftijd, ras, religie of overtuiging, seksuele geaardheid of handicap. We creëren een organisatie en bevorderen een cultuur die respect heeft voor ieders unieke karakter en levenservaringen en die de diversiteit van onze samenleving, klanten en markten weerspiegelt. Dit bereiken we door een omgeving te cultiveren en in stand te houden waarin elke collega zich gewaardeerd en ondersteund voelt.
Disability Inclusion:
Onze missie is om de kracht van al onze mensen te ontwikkelen en ruimte te geven. We zijn trots om een inclusieve werkgever te zijn, die aan alle kandidaten met een beperking gelijke kansen biedt. We moedigen je aan om jezelf te zijn en dat met ons te delen, wetende dat wij ons best gaan doen om jouw sollicitatie en toekomstige carrière te ondersteunen. Jouw reis bij Pfizer begint hier!
Global Procurement