As a Customer Service OTC Eastern Europe professional, your responsibilities are:
* Manage order-to-cash (OTC) processes for clients in Eastern Europe.
* Ensure accurate and timely order entry and follow-up.
* Provide high-quality customer support and address inquiries promptly.
* Coordinate with internal departments such as supply chain and finance to ensure smooth operations.
* Maintain accurate customer records and documentation.
* Handle and resolve customer complaints effectively.
* Monitor delivery schedules and inform customers of any updates.
* Contribute to process improvements within the customer service department.
A successful Customer Service OTC Eastern Europe professional should have:
* Experience in customer service, preferably in the medical industry or life science sector.
* Proficiency in handling order-to-cash processes.
* Strong communication skills in English and Polish. Any other language is a plus
* Attention to detail and problem-solving capabilities.
* Familiarity with ERP systems and Microsoft Office tools.
* Ability to work independently and in a team environment.
* An educational background in business, life sciences, or a related field.
Our customer offers you:
* A complete salary package
* A permanent contract in a stable and growing organization.
* A professional work environment in Zaventem.
* Opportunities for personal and professional development.
* Comprehensive benefits package, including holiday leave and health insurance.
If you are looking to advance your career in customer service within the life science sector, this is your chance to make a difference. Apply today to join the Zaventem-based team!