At EBANX’s IT team you don’t just manage systems and infrastructure. You ensure that our technology, which connects millions of people to global companies, runs flawlessly every day. Here, every solution you create has a direct impact on the revolution of digital payments, making our work truly Out Of The Ordinary .
What your day-to-day will look like
* Monitor and manage the internet link, ensuring stable and continuous connectivity;
* Support the internal network, focusing on the configuration and maintenance of access points (APs);
* Manage IT assets, controlling inventory and the equipment lifecycle;
* Provide support for on‑site corporate events, ensuring the required infrastructure is in place;
* Deliver priority support to company executives (VIP);
* Perform the onboarding process for new employees, configuring devices via Autopilot for Windows and Mac (iOS);
* Ensure proper and secure formatting of IT devices;
* Apply ITIL framework principles to ensure quality and efficiency in support processes;
* Use the ServiceNow platform for configuration, implementations, catalog creation, and API integrations;
* Collaborate with different organizational levels, maintaining clear and objective communication;
* Act proactively, focusing on service excellence and meeting the agreed SLAs for IT support and demands;
* Provide support for Microsoft Entra ID (Azure AD), configuring identity synchronization, user and group management, conditional access policies, and multifactor authentication (MFA), as well as applying security configurations to protect the cloud infrastructure;
* Support the administration of Google Workspace, including account creation and maintenance, permission control, application of security policies, and user support for tools such as Google Drive, Gmail, and Google Meet.
What you need to shine in this role
* Proven experience in technology infrastructure and support;
* Knowledge of networks, firewalls, and information security;
* Ability to manage devices via Windows and Mac Autopilot;
* Knowledge of the ITIL framework and its best practices;
* Experience with the ServiceNow platform (configuration, implementation, and integration);
* Strong interpersonal communication skills and the ability to support all levels of the company, with a focus on VIP support;
* Proactivity and commitment to excellence in service delivery;
* Intermediate English.
Bonus points if you have
* Development and automation skills;
* Knowledge of Microsoft Intune (Configuration and Compliance Policies);
* Previous experience administering Apple MDM tools (Jamf);
* Knowledge of Networking and Security (Zero Trust) for hybrid environments;
* Advanced English;
EBANX offers:
* Performance Bonus: Annual bonus program based on company results.
* Meal Allowance: Monthly allowance to support your meals.
* EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
* EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
* Language Classes: Language classes to support your personal and professional development.
* Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work‑life balance.
* Well-being Program: Access to activities and resources that promote physical and mental health.
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