Qu'allez-vous faire?
As a Brand Ambassador in our banking division, you will act as the primary liaison between our company and our German-speaking customers. Your role is to deliver high-quality support, handle customer inquiries, and ensure a seamless and positive customer experience. Your responsibilities: - Serve as the main point of contact for customers regarding banking products and services via phone, email, or chat. - Support customers with inquiries about their accounts, transactions, orders and other banking-related matters. - Stay informed about regulatory requirements and compliance standards. - Foster and maintain strong customer relationships by providing high-quality service. - Collaborate with team members to share knowledge, insights and best practices.
Qui êtes-vous? m/v/x
1. Excellent communication skills and a strong customer-focused mindset
2. Experience in customer service, banking or finance is a plus, but a proactive attitude and eagerness to learn are just as important
Formation: /
Connaissances professionnelles: Customer service, banking or finance
Connaissances linguistiques: Fluent in German and French or English
Attestations: /
Qu'est-ce que nous vous offrons?
3. Competitive gross monthly salary of €2,300–€2,400, including a 13th-month bonus, eco-vouchers, and reimbursement for public transport costs
4. Continuous training and development to help you grow professionally.
5. Dynamic and inclusive work environment located in the heart of Brussels
6. FSMA certification fully funded by the company, enabling you to meet all regulatory requirements in the banking sector