We are currently looking for a Service Desk Agent to support Digital Workplace services for a leading international environment in Brussels. Smart Working Policy: 2 days remote / 3 days on-site Experience: Minimum 3 years Languages: English (Β2 min)Key ResponsibilitiesPerform Digital Workplace support activitiesManage all types of user interactions (phone, ticketing portal, chat, messaging)Provide user guidance and support regarding services, software, and applicationsEnsure follow-up and resolution of incidents and user requestsRequired Knowledge & SkillsStrong knowledge of Workstation support and administration (Windows 10 and above)Good knowledge of Microsoft Office applications (Office 2016 and above)Basic understanding of server environments (Windows/Linux) and Active Directory servicesKnowledge of Basic tasks related to :Account managementNetwork setup and protocolsBackup and restore proceduresAntivirus managementPatch and software distributionScanning and printing supportSoft SkillsExcellent communication and interpersonal skillsAnalytical mindset and strong troubleshooting abilitiesAbility to work under pressure while maintaining a positive attitudeStrong customer service orientation and commitment to qualityProactive and responsive approach to problem solvingCertifications (one of the following preferred)Windows 10 MCSAMicrosoft 365 Certified: Modern Desktop Administrator AssociateIT Helpdesk Professional (or equivalent)Google IT Support Professional CertificateMicrosoft Office Specialist (MOS)Advanced Windows Troubleshooting for ITCall Centre Associate Certified (or equivalent)Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model. Learn more at: www.upcominds.comUpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.