PbFOR MORE THAN 80 YEARS, /b Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. /p pEngineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at bNatus Neuro /b. /pbrpbOur Customers mean the world to us. /b That's why we want to support them in the best way possible. We are searching for someone to join our shared service department as a bTechnical Services support (m/w) /b based in Belgium. We're looking for someone who likes having their finger on the pulse when it comes to supporting customers with effortless communication both on the phone or through email. The end goal is to keep our customers happy and satisfied. If you enjoy providing an exceptional user experience, are good with words and a fast researcher, then we would love to hear from you! /p pbDuties and Responsibilities in this job: /b /pulliAbility to provide friendly customer phone support, including handling reclamations and technical complaints recording. /liliAs you are a specialist, you offer technical troubleshooting to both our customers and colleagues in the field. /liliHelp customers with remote installations /liliManagement of Service orders with quick turn- around times /liliManagement of product returns, billing of installation orders and handling invoices when requested. /li /ul brpbOur ideal candidate will have the following qualifications and skills: /b /pulliBachelor's degree in IT or relevant discipline. We will also accept the equivalent of 5 years of experience in a technical supporting role. /liliExperience within the medical device sector would be advantageous. /liliStrong teamwork skills with the ability to problem solve. /liliGeneral understanding of technical requirements of our products. /liliAbility to schedule technicians and understand time frames relevant to each job they are being assigned. /liliTo be able to maintain quality phone communication with customers and colleagues. /liliExperience with an ERP is favourable. /liliAbility to adapt to changes and to handle pressure /liliBasic knowledge of networking is a plus /li /ul pbLanguage Abilities: /b Fluent Dutch and a professional level English required. /ppA good knowledge of French would also be advantageous but not essential. /p brpbBenefits: /b /pulliAnnual Bonus plan of 4% /liliCareer Development opportunities /liliWork colleagues that bring good humour to the work environment /li /ul pFlexible work options for those onsite (just speak to your team) /p brInstallation, Order Processing, Communication, Technical service, Friendliness, Billing, Product Management, Service support, Customer Service, Management service, Turnaround Times, Service support, VOS, Adaptability, Technical service, Billing, Problem Management, Adaptability, Networking, User Experience, Product Returns, Medical Devices, Quality assurance, Stress tolerance, Customer support, Shared Services, Service department, Phone supportbrpJBRP1_BE /p