PstrongFreelancer Opportunity /strong /ppstrongJob title: Business Service Designer /strong /ppstrongJob location: Brussels, Belgium /strong /ppstrongJob duration: to /strong /ppstrongJob weekly hours: 40 hrs./week /strong /ppstrongRole Description: /strong /ppProximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app, web, chatbot, shops and call center). /ppIn this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. /ppstrongKey Responsibilities: /strong /ppDesign and implement the new contact strategy, ensuring the app becomes the preferred and most efficient touchpoint for customers. /ppCollaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. /ppFrame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. /ppFacilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. /ppSupport leadership in defining success metrics and business impact, linking design outcomes to business performance and customer value. /ppOrganize and facilitate workshops to gain input alignment with stakeholders across different tribes between app strategy, product vision, and customer engagement strategy. /ppstrongDegree Experience: /strong /ppMinimum of 5 years of experience as a business/service designer, UX/CX strategist, innovation consultant, or a similar role. You can demonstrate business and service design experience in various contexts, showcasing an advanced understanding of the nuances required to deliver the best possible work. You know the theory but remain pragmatic, proposing new and customized approaches. /ppExperience in applying Design Thinking and creating deliverables such as customer archetypes, customer journeys, service blueprints, value propositions, concepts and/or prototypes. /ppAble to think conceptually and move seamlessly between abstract and concrete ideas. /ppIf needed, you can successfully coach guide people. /ppStrong business acumen, always striving to have a good understanding how an organization works and what the business goals are to frame communication concepts for maximum business impact. /ppComfortable in facilitating workshops with multidisciplinary project stakeholders to gain input alignment. /ppStrong visual and verbal communication skills, combining empathic listening with the ability to influence others. /ppStrong ability to think systemically and strategically, with an understanding of both customer and business dynamics. /ppStrategic mindset with experience in consulting or strategic roles, capable of crafting actionable strategies and orchestrating their implementation across teams and functions. /ppExperience in positioning digital products or services, defining value propositions, and shaping strategic roadmaps. /ppExperience in elaborating contact strategy and positioning a new channel of communication is a plus /ppAbility to connect the dots between customer journeys, business objectives, and organizational processes. /ppSkilled in facilitating cross-functional collaboration, influencing stakeholders, and communicating complex ideas clearly. /ppFamiliarity with telecom, app ecosystems, or multi-channel service environments is a strong plus. /ppstrongTechnical skills: /strong /ppExperience with digital collaboration tools such as Fig jam, Miro or Mural /ppComfortable analyzing data, KPI’s and feasibility constraints /ppstrongAttitudes/Behavior: /strong /ppCustomer-focused with a hands-on, can-do mentality. /ppComfortable performing in ambiguity and change, open to trying new tools, concepts, and methods to move from strategy to delivery easily /ppStrong communicator, conceptual thinker and skilled facilitator /ppAware of the latest digital developments, curious, and actively seeking to learn. /ppExcellent planning and organizational skills, self-sufficient, and analytical. /ppstrongLanguages: /strong /ppFrench or Dutch, and English (written and spoken) /ppstrongNice to haves: /strong /ppAbility to engage and inspire different stakeholders. /ppExperience in coaching product or design teams. /ppKnowledge of and/or experience in UX, behavioral design, or growth hacking. /ppFamiliarity with AI-powered products or assistants. /ppstrongReady to make a difference? /strong /ppApply now and start your journey with Team Possible! We want to get to know you. /ppAfter your application, we will verify your profile and get back to you within 3 working days. /ppIf you’re successful, you can expect the following steps: /pp● an initial conversation with our recruiter - Swati Kumari /pp● 1st round of interview with HM /pp● Final round of interview with HM /ppstrongAbout Proximus /strong /ppWe are Team Possible turning tech into opportunities. /ppWe are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us. /p