As a Customer Service Representative, your responsibilities are:
* Handling customer inquiries via phone, email, and online platforms efficiently and professionally.
* Providing accurate information about insurance policies and procedures.
* Assisting clients with claims processing and resolving any related issues.
* Collaborating with internal teams to ensure seamless service delivery.
* Maintaining detailed and accurate records of all customer interactions.
* Proactively identifying opportunities to improve customer satisfaction.
* Adhering to company policies and compliance guidelines.
* Contributing to team targets and performance objectives.
A successful Customer Service Representative should have:
* Experience in customer service within the insurance or business services industry.
* Strong communication skills, both written and verbal.
* Attention to detail and excellent problem-solving abilities.
* Proficiency in relevant software and CRM tools.
* A customer-focused mindset with the ability to remain calm under pressure.
* Fluency in English, Dutch and French.
Our customer offers you:
* A comprehensive benefits package
* Opportunities to grow within the insurance sector.
* A supportive and collaborative work environment.
If you're ready to bring your customer service skills to the insurance sector, apply today and take the first step toward an exciting opportunity