Job Summary:
We are seeking a highly skilled IT Support Engineer to join our team in a freelance capacity. This is an exciting opportunity for a motivated individual to play a critical role in the successful deployment, maintenance, and ongoing management of our Data Centre infrastructure.
The ideal candidate will have a strong background in troubleshooting, installing, configuring, and maintaining hardware and software, ensuring high availability and efficiency across all systems.
Main Responsibilities:
* Setup, configuration, and deployment of servers, networking equipment, storage devices, and other hardware for the Data Centre.
* Routine maintenance tasks such as firmware and software updates, system backups, and hardware diagnostics.
* Cable management, rack mounting, and environmental monitoring for optimal system performance.
* Respond to and resolve technical support requests related to Data Centre hardware and software.
* Diagnose and repair hardware failures, network connectivity issues, and performance bottlenecks.
* Collaborate with internal teams and vendors to resolve complex technical issues.
* Document incidents, troubleshooting steps, and resolutions in our IT support platform.
* Monitor system performance and data traffic within the Data Centre, ensuring minimal downtime.
* Analyze logs and reports to identify potential issues and proactively implement corrective measures.
* Evaluate hardware and software components to ensure they meet performance standards.
* Provide support for the installation, configuration, and troubleshooting of networking equipment, including routers, switches, firewalls, and load balancers.
* Collaborate with network teams to ensure seamless communication between the Data Centre and remote locations.
* Manage network monitoring tools to track bandwidth usage, identify issues, and optimize performance.
About the Role:
This is a freelance position that requires a self-motivated individual who can work independently. The successful candidate will be responsible for troubleshooting, installing, configuring, and maintaining hardware and software, ensuring high availability and efficiency across all systems.
Requirements:
To be considered for this role, you will need to have:
* A strong background in IT support and troubleshooting.
* Experience with hardware and software installation, configuration, and maintenance.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal skills.
What We Offer:
We offer a competitive freelance rate and the opportunity to work on a variety of projects.
Contact Information: