PAs a strongCustomer Advisor /strong, you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience. /pbr /pOur client, a well-established company that is actively looking for a dynamic and service-minded strongCustomer Advisor /strong to join their team. The company values customer satisfaction, teamwork, and clear communication. /pbr /pAs a strongCustomer Advisor /strong, you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience. /ppTasks : /p ullipAnswer incoming customer calls and emails in Dutch and French /p /lilipRespond to live chat inquiries via Chatter /p /lilipAssist customers with product or service-related questions /p /lilipInvestigate and resolve customer complaints or issues /p /lilipFollow up on open cases and ensure timely resolution /p /lilipKeep internal systems updated with accurate customer information /p /lilipCollaborate closely with internal departments (sales, logistics, etc.) /p /li /ul br /pWe are looking for a Customer Advisor that : /p ullipYou are perfectly bilingual in Dutch and French (spoken and written) /p /lilipYou have strong communication and interpersonal skills /p /lilipYou are dynamic, proactive, and customer-focused /p /lilipYou are comfortable with handling multiple channels (calls, emails, chat) /p /lilipPrevious experience in a customer service or contact center environment is a plus /p /lilipYou are organized and capable of working independently as well as in a team /p /li /ul br /pOur client offers : /p ullipA stable and long-term position within a growing company /p /lilipA friendly and supportive work environment /p /lilipOpportunities for internal development and learning /p /lilipCompetitive salary package with benefits /p /li /ul br / Sales, Logistics, Customer complaints, Customer Service, Customer Service, Organization Skills, Communication, Proactivity, Customer Experience, Friendliness, Customer Oriented, Bilingual, Live Chat, Contact Centers