With around forty subsidiaries spread across the entire Belgian territory, Keolis actively helps shape the mobility of tomorrow, working closely with its partners. As a global operator active in 13 countries across 4 continents, Keolis offers a wide range of mobility solutions: buses, coaches and taxis in Belgium, as well as autonomous metros, trams, shared bikes, trains and other innovative alternatives around the world. Functieomschrijving Will you be our next New business Travel Agent? Do you have a passion for tourism, organisation and customer contact? As an Incoming & Travel Agent at Keolis Travel, you ensure that our domestic and international travellers enjoy a smooth and worry-free experience. With your enthusiasm, language skills and attention to detail, you contribute to the success of our Travel activities. You support and organise touristic and incoming activities for Brussels City Tours by Keolis Travel. You ensure smooth planning, coordination and administration of our tours and group trips. In addition, you provide commercial support and help build strong customer relationships. Manage reservations (phone, email, website, hotels, tour operators). Welcome customers, organise hotel pick-ups and tour departures. Contribute to pricing policy, quality and service. Manage and monitor social media. Work closely with colleagues from the sales and operations teams. Quality & continuous improvement Monitor customer satisfaction and relay feedback to the appropriate teams. Actively contribute ideas for new services, improvements and efficiency. Bachelor’s degree in tourism or equivalent through experience. Experience in tourism, hospitality, or customer-oriented services is an asset. Fluent in French, Dutch, and English ; knowledge of other languages is a plus. A varied position within a dynamic and international tourism company; The opportunity to assist customers from all over the world and be the face of our travel services;