About RateGain
RateGain is a global leader in AI-powered travel and hospitality technology, helping travel and mobility companies optimize revenue, automate pricing decisions, and improve commercial performance through data-driven solutions.
Serving over 2,200 customers across 100+ countries, RateGain partners with leading hotel groups, airlines, online travel agencies, cruise lines, and the world's top car rental companies. Our Mobility business delivers advanced pricing, revenue management, competitive intelligence, and AI-powered automation solutions that help car rental operators maximize profitability and operational efficiency.
The Opportunity
We are looking for an Associate Partner – Customer Success to lead customer onboarding, implementation, adoption, and strategic account growth for RateGain's Mobility business across Europe.
This role sits at the intersection of Customer Success, Revenue Management, Enterprise SaaS Delivery, and Commercial Growth. You will serve as a trusted advisor to some of the world's leading car rental and mobility brands, ensuring successful deployment and long-term value realization from RateGain's Rev-AI product suite.
The ideal candidate combines strong customer-facing skills, project management expertise, commercial acumen, and a solid understanding of pricing, revenue management, and operational workflows within the mobility industry.
What You Will Own
* Lead onboarding and implementation programs from contract signature through go-live and customer adoption
* Act as the primary strategic point of contact for enterprise mobility and car rental customers
* Build strong executive and operational relationships across customer organizations
* Drive customer retention, product adoption, expansion opportunities, and long-term account growth
* Conduct business reviews focused on pricing performance, automation adoption, utilization trends, and optimization opportunities
* Coordinate cross-functional implementation efforts involving Product, Engineering, Data Science, Delivery, and Support teams
* Manage project timelines, risks, stakeholder communication, and implementation governance
* Partner with CRS and integration providers such as Wheels, Renteon, Rentway, and other ecosystem partners
* Enable customers to successfully leverage Rev-AI solutions for pricing automation, forecasting, fleet utilization, and revenue optimization
* Guide customers through training, UAT, operational validation, and go-live readiness activities
* Identify opportunities to expand adoption across RateGain's Mobility product portfolio
* Gather customer feedback and collaborate with Product teams to influence future enhancements and roadmap priorities
Who You Are
* 5+ years of experience in Customer Success, Account Management, Revenue Management, Consulting, or Enterprise SaaS Delivery
* Experience within the car rental, mobility, travel, or transportation industry is highly preferred
* Strong understanding of pricing strategy, revenue management, forecasting, or yield management concepts
* Proven experience managing enterprise customer relationships and complex implementation projects
* Comfortable working across commercial, operational, and technical stakeholders
* Strong project management, stakeholder management, and organizational skills
* Excellent communication, presentation, and relationship-building capabilities
* Analytical mindset with the ability to translate data into customer recommendations and business outcomes
* Commercially minded with a focus on customer retention, growth, and value realization
* Experience working with CRS platforms, integrations, or operational systems is an advantage
* Fluent in English; Italian, Spanish, or additional European languages are highly desirable
* Willingness to travel across Europe as required
What Success Looks Like
* Successful onboarding and deployment of Rev-AI customers
* High platform adoption and utilization across customer accounts
* Strong customer retention, satisfaction, and commercial expansion results
* Effective coordination across Sales, Product, Delivery, and Support functions
* Customers successfully operationalizing pricing, forecasting, and revenue management workflows through RateGain's solutions
* Long-term strategic partnerships with leading mobility and car rental brands
Why RateGain
At RateGain, you'll work with some of the world's largest mobility and car rental companies while helping shape the future of AI-driven pricing and revenue management.
This is an opportunity to join a fast-growing global SaaS company, work on cutting-edge automation and forecasting technologies, and make a meaningful impact through strategic customer partnerships across Europe.