Vos missions
Great assignments await you with our key account clients in rich and varied environments.
We are seeking a skilled and detail-oriented ServiceNow Configuration Engineer with expertise in CMDB (Configuration Management Database) to join our team.
This role will focus on managing, maintaining, and enhancing the CMDB to support accurate and reliable configuration data across the organization. The ideal candidate will have strong technical knowledge of ServiceNow CMDB and a collaborative approach to working with stakeholders.
Key Responsibilities:
• CMDB Management & Maintenance:
1. Manage and maintain the ServiceNow CMDB to ensure accuracy and reliability of configuration items (CIs).
2. Perform regular audits to validate the integrity of CMDB data and ensure compliance with organizational standards.
3. Implement and maintain data reconciliation processes to reduce discrepancies.
• Configuration & Development:
4. Design and implement ServiceNow CMDB modules and workflows to meet organizational needs.
5. Configure and manage Service Mapping to support strategic objectives, ensuring critical services are properly mapped and monitored.
6. Develop and customize forms, dashboards, and reports within the ServiceNow platform using drag-and-drop functionality and other native tools.
• Drive collaboration & Stakeholder Engagement:
7. Proactively engage and work closely with IT operations, application owners, and other stakeholders to gather requirements, define standards, and ensure successful CMDB utilization.
8. Provide guidance and training to internal teams to enhance understanding and usage of the CMDB.
• Incident Management Support:
9. Collaborate with incident response teams to ensure CMDB data supports root cause analysis and incident resolution.
10. Maintain platform stability and usability by addressing issues and managing system updates.
• Reporting and dashboarding for management and follow-up o Build and configure management-oriented overviews of the current state of the CMDB
11. Build and configure CMDB health checks based on organisation criteria to determine priority work areas
You have the following skills
Minimum Qualifications:
• Bachelor's degree and 5+ years of experience, or equivalent experience
• Proven experience managing and configuring ServiceNow CMDB, including Service Mapping modules.
• Strong understanding of ITIL processes, specifically around Configuration Management and Change Management.
• Technical knowledge of ServiceNow platform capabilities, including form building, dashboard creation, and reporting.
• Familiarity with unit testing, system integration testing, and user acceptance testing.
• Strong analytical and problem-solving skills with attention to detail. Preferred Skills:
• Experience with Discovery and Event Management applications within ServiceNow.
• Knowledge of Performance Analytics and report implementation in ServiceNow.
• Strong written and verbal communication skills, including experience in creating technical documentation and training materials.
Votre profil
12. You have at least 3 to 5 years of professional experiences in IT
13. If you are at least fluent in FR/ENG or NL/ENG it’s best
14. You’re eager to learn, motivated and curious
15. Let’s have a chat !
Advantages
16. Hospitalization insurance (partner/children incl.)
17. Group insurance
18. Dental insurance (partner/children included)
19. 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
20. 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
21. Representation fee net per month.
22. Internet fee of € 40 per month.
23. Company car with national fuel card OR Public transport reimbursed OR mobility package.
24. Daily fee of 5.50€ net /day provided.
25. Subscription GSM unlimited calls for Belgium (ITS subscription)
26. Training plan (e-learning - certification at ITS charge)
Extra advantages:
27. Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
28. Regular follow-up (every 3 to 6months depending on your needs/will)
29. Regular teambuilding to meet-up and have fun (every 3 months more or less)
30. Flexibility and trust
31. Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
32. Co-optation system because sharing is caring!
Processus de recrutement
33. 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
34. Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
35. Package proposal so we all agree beforehand.
36. Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!