Br /br /Are you passionate about technology, problem-solving, and hands-on maintenance?br /br /br /To strengthen our technical team, we are seeking a motivated IT maintenance technician to ensure the reliability and performance of our interactive attractions.br /br /br / br /br /br /Operating worldwide, Alterface collaborates with leading partners and clients across the attractions industry to bring cutting-edge interactivity to life.br /br /br /At Alterface, we don#39;t just add interactivity to entertainment — we bring passion to it. Every day, our team works with dedication to create high-quality, media-based attractions that bring friends and families together. Whether providing innovative technology or delivering complete turnkey solutions, we strive to achieve the perfect harmony between technology and emotion.br /br /br / br /br /br /As an IT Maintenance Technician at Alterface, you will play a key role in ensuring the smooth operation and long-term reliability of our interactive attractions around the world. You will be the link between our technology and our customers — providing technical support, maintaining systems, and keeping the magic of our experiences alive. This is a hands-on position combining IT expertise, field maintenance, and direct customer interaction in a dynamic international environment.br /br /br / br /br /br / br /br /br /Responsabilitiesbr /br /br / br /br /br /IT tasks:br /br /br /br /Solve technical problems and investigates elevated issues; confirm the validity of problems and seek solutions related to more complex issues.br /br /Execute triages and provides technical assistance in a multi-tiered platform environment. Troubleshoot a wide variety customer incident request and updates, resolve, or escalate to appropriate groups; and handle multiple incidents simultaneously.br /br /br /br / br /br /br /Maintenance tasks:br /br /br /br /Answer daily customer calls messagesbr /br /Assist customers to troubleshoot and fix issues happening on their attractionsbr /br /Go on site to maintain customer rides train the customers#39; maintenance teamsbr /br /Prepare follow up shipments of Hardware for the customersbr /br /Coordinate with technical team to solve issuesbr /br /Follow the repair work of the Hardware sent at the office by the customersbr /br /Keep track and document every maintenance done in data basebr /br /Participate to the internal permanence shifts (Hotline support)br /br /Maintain a stock of spare parts for the customersbr /br /Synchronize with maintenance teams in Asia and USAbr /br /Suggest improvement on the production and training process based on data from the maintenancebr /br /Provide specifications to technical team for maintenance tools needed for the maintenancebr /br /br /br / br /br /br /Profilebr /br /br / br /br /br /Technical skills:br /br /br /br /Knowledge of PC imaging and Image Deployment; and installation, troubleshooting; support of specialized applications that are utilized by our companybr /br /Knowledge of basic and complex troubleshooting for PC\Mac, Network printing devices, and Local printing devices.br /br /Good understanding of electrical, electronic, Audio/Video and ITbr /br /Strong written and oral communication; interpersonal and listening skills to communicate with customers, and management alike; the ability to build relationships.br /br /Exceptional analytical and problem resolutions skills to include root cause analysis and corrective actionbr /br /Fluent in French and Englishbr /br /Available to travel on sitebr /br /br /br / br /br /br /Personal qualities:br /br /br /br /Ability to absorb information quicklybr /br /Excellent attitude, phone etiquette, written, and verbal communications and people skills.br /br /Empathy with customerbr /br /Organized and autonomousbr /br /Ability to make decision, delegate and negotiatebr /br /br /br / br /br /br /Specific working conditions:br /br /br /br /Some maintenance may have to be done outside of the office hours because of the time difference with the customers, travels on site will be required up to there months per year (not consecutive)br /br /Reports daily to the Maintenance Manager and collaborates closely with the Technical team (Hardware and especially the technicians and on maintenance duty)br /br /br /br / br /br /br /Offerbr /br /br /br /Full time permanent contractbr /br /Meal vouchers EUR8 per daybr /br /Reimbursement of home/work travel depending on your legal residence (+/- 40EUR/month for 30km for example)br /br /Mobile phone subscription for work and private usebr /br /DKV hospitalisation insurance (without any personal contribution from you)br /br /Group supplementary insurance (without any personal contribution on your part)br /br /Life insurance (without any personal contribution from you)br /br /End of year bonus paid in December each yearbr /br /Holiday allowance paid in June each yearbr /br /After some experience with us:br /br /br /br /br /br /Travel allowance for each night spent abroad, plus reimbursement of local expenses (hotels, restaurants, taxis, etc.)br /br /On-call bonuses for maintenancebr /br /European assistance (professional and private use)br /br /br /br /br /br / br /br /br /Ready to Shape the Future of Entertainment? Send your CV and a motivation letter (one page max) via the magic apply button. If there is a match between you and us, your application will be very quickly handled.