The company is a leader in providing building materials solutions
Challenging position mix sales support and customer service
About Our Client
Our client is a well-established, medium-sized company operating in the industrial/manufacturing industry. They are committed to delivering high-quality products and services while fostering a professional and supportive work environment.
Job Description
As a Sales Support & Customer Service, you play a key role in supporting our commercial team and ensuring a smooth, high‑quality customer experience. You guide clients and colleagues throughout the entire process - from technical information gathering to quotation and order follow‑up - so that every project runs efficiently and accurately.Your responsibilities include:
Ensuring a seamless process from quotation to order, guaranteeing optimal customer satisfaction.
Acting as the first point of contact for clients and serving as an internal ambassador for their needs.
Preparing accurate and complete quotations in close collaboration with customers, collecting all technical and commercial information, and clarifying the proposed solution.
Supporting the sales team by providing technical input, coordinating with internal departments, and ensuring correct routing of requests.
Interpreting plans and gathering the necessary technical details to enter into the configurator.
Creating basic technical drawings when required by the product or project.
Verifying data, identifying inconsistencies, and ensuring all information is correct before processing.
Working with the sales team to ensure correct pricing and margin realization.
Detecting system errors, stock issues, or missing information and proactively proposing solutions.
Collaborating closely with other departments (logistics, technical, sales) to continuously improve the customer experience.
The Successful Applicant
We are looking for a Sales support & Customer Service candidate that :
You hold a Bachelor's degree or have equivalent experience.
You have experience or a strong interest in the construction sector, and you bring proven expertise in Sales Support, Customer Service, or After‑Sales.
You have a basic understanding of drawing software (e.g., CAD, Inventor); hands‑on experience is a plus.
You are customer‑focused, commercially minded, and driven to deliver high‑quality service.
You work in a structured, solution‑oriented way and enjoy being a central point of contact.
You are a strong communicator who can handle challenging situations and guide them to a positive outcome.
Experience with ERP systems (Navision, AX, Dynamics D365, SAP…) is an asset.
You are proficient with Microsoft Office and have a good understanding of CRM tools.
You speak Dutch fluently, have a good command of French, and a basic knowledge of English.
What's on Offer
Our Client Offers
A global business, looking to attract and retain the best talent
A culture that values opportunity for growth, development and internal promotion
Highly competitive base pay
Ongoing personal learning and development support
Contact: Jessica Chacana
Quote job ref: JN
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Staffing and Recruiting