Labcorp is seeking an onsite Lab Systems Support Administrator to join our new CMC facility in Mechelen, Belgium.
This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support/Application Administrator positions.
Job Responsibilities
The position will function on a regional level and global level
Act as an application SME resource for end users
Provide technical troubleshooting support and issue resolution for assigned computer applications and associated lab instruments
Lead and co‑ordinate resolution to technical and business process issues as related to assigned computer applications
Influence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications.
Lead business meetings where appropriate to ensure business user’s needs are being met.
Document discussions, issues, recommendations, and resolutions related to supported applications
Communicate technical issues and resolutions with users and share information with the Business Unit
Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements
Responsible for training or confirming training of users in assigned computer systems
Work with users to fine tune functionality
Optimize business processes and application functionality
Work with users to expand deployment of applications to other departments and business units
Assists Manager with process to ensure a coordinated and unified approach for all managed applications
Perform other related duties as assigned
Regulatory Focused
Manage user access to the application including addition, modification, review, and removal of accounts as appropriate
Perform periodic reviews of user access
Establish, track, and maintain errors and performance in change control forms and logs
Provide application documentation for client and regulatory audits
Ensure responses to audit findings are completed as assigned by IT Compliance
Validate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPs
Write, approve, and perform qualification and other testing required to ensure application functionality
Archive validation documentation
Create, manage, and archive application documentation and data
Work with users to generate and review Application SOP’s
Work with users to create, review, and update application user manual(s) and System Usability Documents (SUD)
IT Focused
Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.
Manage escalation of technical issues to IT
Manage escalation of issues to application vendors
Maintain application configurations which can be controlled within the application
Assist in retirement and/or decommissioning of applications
Ensure updates are made to the global systems inventory for applications
Coordinate release of new versions of the application into production including completing the Release into Production Checklist
Develop business scenarios to test the application
Verify installation and operation of the application
Document analysis and/or testing related to infrastructure changes. (e.g. operating system patches, significant network changes)
Participate in validation projects for assigned applications (e.g. requirements analysis, validation and regression testing, process analysis, deployment)
Create and maintain change control forms and logs
Interfacing and qualification of instruments to the application and first line support for instruments/instrument controllers
Minimum Qualifications
BSc (Hons) scientific degree
2 or more years experience
3 or more years of experience working with MS Word, MS Excel, computerized data acquisition systems
Preferred Qualifications
Degree in Biology or (bio)Chemistry
2 or more years of experience in an IT systems support role in a GLP or GMP environment
1 or more years of experience with scientific applications like Chromeleon, Softmax Pro, SoloVPE, PharmSpec, Veeva.
Additional Job Standards
Knowledge of laboratory operations, study design and equipment used in lab environment.
Knowledge of business processes and of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting).
Knowledge of GXPs and regulatory agency guidelines.
Knowledge in the management of small business projects
Fluent knowledge of English and Dutch
Requires attention to detail and strong organizational skills.
Demonstrated ability to interact effectively with all staff and management levels.
Demonstrated problem solving and decision making skills.
Ability to work as a productive, contributing team member.
Possess strong communication skills
Ability to follow priorities and timelines
Ability to work independently, with a study team, and lead small teams.
Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
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