Position: IT Operations Specialist T24- Core Systems Support
As part of the Core IT Operations unit, you will be responsible for ensuring the stability and efficiency of critical system processes and data flows across various platforms, including applications and databases. Your role will involve overseeing operational workflows, managing deployments, and maintaining both production and testing environments.
Key responsibilities
Oversee smooth running of processes and interfaces
Manage end-of-day processing and ensure successful completion
Support and maintain production and testing environments
Deploy software components (artefacts) and updates across environments
Monitor automated tasks and scheduled operations, resolving issues as they arise
Identify opportunities for automation and implement improvements
Handle incident and service request resolution in line with internal procedures and SLAs
Perform initial diagnostics and escalate unresolved issues appropriately
Maintain accurate records of incidents and service activities
Execute routine operational checklists and ensure compliance
Generate and deliver operational performance reports (KPIs) to management
Required skills and experience
Proficiency in Linux systems and Shell scripting
Familiarity with Temenos Transact (T24) and Automic (UC4) job scheduling tools
Exposure to other Temenos solutions (e.g., Insight, Triple A) is a plus
Knowledge of Oracle databases and JBoss application server is advantageous
Strong analytical and troubleshooting capabilities
Ability to produce clear and concise technical documentation
Effective communication skills in English, both written and spoken
Flexibility to work in shifts, including weekends, when necessary