We are currently looking for a skilled and proactive Process Consultant to support the development, optimization, and adoption of operational best practices in service management. This is an excellent opportunity for a detail-oriented professional to contribute to the continuous improvement of enterprise processes in a complex, multi-site IT environment.
As a key member of the team, you will be responsible for shaping and maintaining service management processes to ensure organizational efficiency and process excellence. If you have strong analytical skills, a passion for structured methodologies, and thrive in a collaborative, high-performance environment, this role is for you.
Your responsibilities
Define and lead the implementation of best practices for IT service management processes.
Contribute to the creation of a comprehensive process strategy and ensure alignment across services.
Maintain fit-for-purpose, standardized processes based on established frameworks.
Facilitate process governance through advisory and tactical boards.
Drive the optimization and integration of centralized process toolsets.
Ensure process roles and responsibilities are clearly defined and assigned.
Establish and monitor process KPIs to track efficiency and improvements.
Maintain accurate and comprehensive process documentation in the knowledge management system.
Organize regular process reviews to ensure continuous improvement and service quality.
Your profile
In-depth knowledge of IT service management standards and methodologies (e.g. ITIL, IT4IT).
Demonstrated experience managing processes in multi-tower, multi-site environments.
Proficient in planning methodologies and process modeling techniques (UML, BPMN).
Strong analytical and statistical interpretation skills.
Experience in forecasting, scheduling, and capacity planning.
Confident communicator, capable of presenting complex information clearly to diverse audiences.
Fluent in English (additional languages are a plus).
Certifications (at least one required):
ITIL 4 Managing Professional
ITIL v3 Intermediate / Expert / Macl
IT4IT Certification
Omg Certified Expert in BPM (OCEB)
UML, BPMN 2.0
Why apply?
Are you ready to bring structure, strategy, and clarity to complex service environments? Join a forward-thinking team driving transformation and operational excellence across large-scale IT operations.
Apply now and take your career to the next level by contributing to meaningful change in a modern and collaborative context.