Kickstart 2026 with a new career opportunity In Brussels!
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Location: Brussels Contract Type: Freelance/B2B or Employee - you decide! Education: Secondary School Profile: European Passport holder Process consultant (PRO) - ITSM Configuration Management - CMDB/ITAM Analyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management. Nature of the tasks • Lead the development and adoption of operational best practices for service management processes. • Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes. • Ensure that all processes are in place, are fit for purpose and follow the standard blue print. • Organize process advisory and tactical boards with process stakeholders. • To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution. • Ensure process owners and controllers are in place with clearly defined roles and responsibilities. • Ensuring that process KPI's are in place. • Maintain structure and content of the process documentation in the knowledge management system. • Organize process reviews in order to continually improve and drive the effectiveness of all processes. Knowledge and skills • Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, ...). • Process delivery in multi-tower and multi-site environment. • Competent in using a variety of planning methodologies. • Strong analytical skills with ability to interpret data and statistics analysing. • Experience in forecasting/scheduling. • Ability to communicate verbally and in writing. xjsrcvq • Ability to give presentations.