We are looking for a
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Sales Support
to join our
Human Nutrition team
based in
Zaventem, Belgium
About Barentz
Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.
Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit:
Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team!
About this role
Job Purpose
Giving relevant support to (Area) Sales Managers/Directors (administrative) and B2B customers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.
Critical results
Administrative support to (Area) Sales Managers
Order Management Customer Service
Correct sales order/data processing and reporting in ERP/CRM
Understanding customer needs and translating them into Barentz procedures
Building and maintaining strong customer relationships
High B2B customer and supplier satisfaction
Efficient coordination between different company departments
Contributing to the continuous improvement process
Achieved KPI’s
Team player, good social skills
Stress-resistant and flexible working attitude
Solution- and result-oriented work
Being able to prioritize different activities
Ability to quickly switch in urgent situations, flexibility is required
Tasks and responsibilities
Supports the sales manager in the set-up of account plans, middle and long-term forecasts, calculations, pricing, and offers.
Collaboration with teammates to work towards closing deals.
Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.
Monitor respecting customers’ contracts & communication concerning the Sales Forecasts of customers
Ensure timely release of orders and fulfilment of pre-established standards and policies to achieve customer satisfaction.
Monitor and resolve order issues and processing errors.
Like to have customers on the phone
Use a computerized system to gather information and confirm sales prompted by incoming calls.
Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.
Enter text lines to stock items and approve/sign off calculations.
Collect and send related documents to Sales, Supply Chain, or QA.
Register and manage Non-Conformity Incidents.
Collect and update market information in CRM to support today's and future business.
Respect ISO and QA procedures.
Achieve KPI’s.
About You
Education and Experience Associate degree in education
5 or more years of experience in a relevant field or related experience
Industrial/wholesale/foreign trade clerk or/also business administration studies
Languages: Flemish, French, English, fluent spoken and written
Skills/profile
Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
Works under limited supervision for routine situations.
Provides assistance and training to other employees.
Problems typically are not routine and require analysis to understand.
Key behavioural criteria
Commercial skills
Sales/service attitude
Accurate and efficient
communicative
Proactive attitude
Team player and good social skills
Stress resistance and flexible attitude
Problem solver
Acquainted with ERP systems
Key interdependencies
Sales operations
Supply chain
Team leader/area management
Quality and regulatory
Finance
Why Barentz?
Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you the freedom and opportunity to operate independently, within the set objectives and frameworks. Barentz is looking for employees who are creative, independent, and energetic, and who like to take on challenges. You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.
Competitive package including a bonus scheme
An inspiring multinational company in a fast-growing and innovative business
Flexible and hybrid working environment
Interested? xphnsxz
If you feel excited reading the above and want to join our journey, please send your resume and application letter, both in English, by using the below apply button below. Any questions regarding this position, please contact
Job ID: No.291