The role As our Care Process Expert, you’ll be a key driver within the Care Operational Excellence
team, shaping how Customer Care operates day to day. and processes truly support both our Vikings and our internal care agents.
You won’t just document how things work: you’ll understand the full care ecosystem, dive
In short: you make complexity disappear and help Customer Care
Master the Care ecosystem
Build a deep understanding of how our Customer Care ecosystem works, end to end.
Act as the go-to expert for Care processes and systems. Optimize and maintain Customer Care processes to improve efficiency, quality, and consistency.
Own and continuously improve Customer Care tools such as Zendesk, Verint, Connect, or proprietary solutions.
Enable change & adoption
Support adoption by training and guiding colleagues in new tools and ways of working.
Has experience with Customer Care tooling or learns new systems fast.
Enjoys helping others by explaining, training, and enabling change.
We are a diverse group, and while our company language is English, we also speak in puns and memes ;-).
Let’s not forget the delicious coffee accompanied by the (more than) occasional snacks.