Job Description
At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.
This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.
Your role
You are responsible for the end-to-end performance across the Benelux region.
You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.
Your responsibilities include:
1. Leading and developing a team of service technicians, coordinators, and back-office profiles
2. Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
3. Owning and managing the Service P&L (budget, margins, cost control)
4. Driving service growth through maintenance contracts and value-added services
5. Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
6. Structuring and optimizing processes, tools, and ways of working
7. Acting as a key interface with customers, ensuring strong relationships and technical credibility
8. Ensuring compliance with QSHE standards and continuous improvement initiatives
This is a management and delivery role not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.
Qualifications
What we expect
9. Minimum 810 years of experience in service, maintenance, or technical operations
10. Proven experience in team management and service organization
11. Strong understanding of industrial systems (mechanical / electrical / automation)
12. Experience managing budgets, KPIs, and service performance
13. Ability to combine technical understanding with business mindset
14. Strong customer-facing and communication skills
15. Structured, solution-driven, and results-oriented mindset
Context
16. Regional scope: Benelux
17. International environment with interactions across Europe
18. Occasional travel required
Success criteria
19. Reliable and high-quality service delivery
20. Improved service profitability and efficiency
21. Strong customer satisfaction and retention
22. Structured and scalable service organization
Additional information
What defines success in this role
23. High-quality, competitive and technically sound offers
24. Increased conversion rate on complex projects
25. Strong client relationships built on technical credibility
26. Early identification and control of project risks
What do we offer you?
27. An intensive training by experienced people
28. Working closely together with other rack stars in an open and enthusiastic culture.
29. A competitive salary with many benefits such as a company car with charging card, net allowances, travel allowances, phone and subscription, meal vouchers, group- and hospitality insurance, CAO 90 Bonus, laptop)
30. Freshly cooked meals in our restowrant
Unsolicited representations by third parties (recruitment agencies, headhunters, ) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.