Your responsibilities
As a trouble shooter in the area of industrial trucks, you are the central point of contact for complex technical faults and problems with our vehicles. You will find solutions to technical challenges - both on site at the customer's premises and remotely.
Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customer's premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks, lithium-ion forklifts, autonomous vehicles)
Supporting our service partners in escalation cases and difficult repairs
Carrying out fault diagnoses remotely or directly on site at the customer
Collaborating with product management, R&D and the European central warehouse to identify and rectify systemic problems
Documenting fault patterns, root cause analyses and measures in the service portal
Supporting the further development of service solutions and suggestions for improvement to the development department in China
Training and technical support for service technicians and partner operations
What your team does
Your profile
Several years of experience in technical customer service or fault diagnosis for industrial trucks, construction machinery, agricultural machinery or related products.
Training in the field of technology, mechatronics, electronics, mechanical engineering or comparable (e.g. industrial mechanic, technician, master craftsman qualification)
Sound knowledge of electrics, hydraulics, drive technology and ideally control technology (e.g. CAN bus, PLC)
Customer-oriented and independent work, problem-solving skills and ability to analyse
Willingness to travel (Europe-wide, for on-site assignments at the customer's premises)
Good written and spoken German and English skills
Why us?
Innovation: EP's products are unrivalled on the market.
Work with state-of-the-art technology in the field of lithium-ion industrial trucks
Varied work with a direct influence on customer satisfaction and product improvement
Competitive salary, 30 days' holiday
Intensive induction and regular training
Start-up flair: A company that thinks innovatively and at the same time has a stable market position
International team: Work in a multicultural team with colleagues from more than 12 countries.
Career opportunities: We offer you the opportunity to take on responsibility and develop both personally and professionally.
Good working conditions: Open communication and active participation in shaping the team are part of everyday life at our company. Of course, we also offer an attractive salary, employee discounts, a company pension scheme and more
Get in contact with EP
Simply send a CV to - - we are looking forward to hearing from you
EP Equipment Europe GmbH, Schanzenstr. 35, 51063 Cologne